MANAGING CUSTOMER RELATIONSHIPS - Ruth N. Bolton
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MARKETING: A Brief Introduction
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CHOOSING AND IMPLEMENTING CRM SYSTEM FOR A SERVICE COMPANY
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Title Pub Date 2005 2003 - American Library Association
CRM Done Right November‐2004 Crucibles of Leadership September‐2002 Cultural Intelligence October‐2004 Customer Has Escaped November‐2003 Customer Intimacy and Other Value Disciplines January‐1993 ... Access Full Source
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The Rules Of Change Management - CONVIO
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